Shipping From Feb 10, 2026
All presale orders will begin shipping from Feb 10, 2026. We expect to ship all presale orders within 5 business days. You’ll receive an email with your tracking number once your order is shipped. Actual delivery time may vary by location and carrier.
The key difference is in the specialized solutions included to tackle the unique challenges of each household. You can choose the Pet-Home Bundle if you have furry friends, or choose the Busy Home Bundle for a versatile, whole-home clean.
| Pet-Home Bundle | Busy Home Bundle | |
|---|---|---|
|
Super Early Bird Jan 19–25 (PT) |
2× Accessory Kit 3× Pet Odor Solution 1-Year Extended Warranty |
2× Accessory Kit 3× Cleaning Solution 1-Year Extended Warranty |
|
Early Bird Jan 26–Feb 9 (PT) |
1× Accessory Kit 1× Pet Odor Solution 1-Year Extended Warranty |
1× Accessory Kit 1× Cleaning Solution |
| Ideal For | Pets owners; targets pet-specific stains and odors. | Busy homes with high-traffic areas and various floor types. |
No balance is required. This is a full-payment presale: the price you pay at checkout is your final price. Once payment is completed, your order is confirmed and locked in—just wait for it to ship.
No. The robot vacuum and the complimentary accessory bundle will be shipped separately. Please check for all parcels upon delivery.
You can contact our customer service team to request changes before shipment s start on February 3. Once your order is shipped, modifications are no longer possible. We highly recommend carefully confirming your address and bundle when placing your order.
Yes. All presale X60 Max Ultra Complete units are covered by a standard 3-year comprehensive warranty, starting from the date you receive the product. Customers who order during the Super Early Bird phase will receive a 1-year extended warranty (based on your bundle).
Yes. You may cancel your order and request a full refund at any time before the product ships by emailing: support.na@dreame.tech. Once your order is shipped, our standard return policy will apply.
Yes. This preorder is the exclusive launch offer for the X60 Max Ultra Complete, with maximum savings and website-only bundles. After the official launch, these presale bundles and savings will no longer be available. Act now before they're gone.