Product Registration

${product.name}

Product Name: ${product.name}

Product Serial Number: ${product.sn?.toUpperCase()}

Product Registration Time: ${formatTimestamp(product.registered_time*1000)}

Electronic Warranty Card>

No products.

*Serial Number

Please enter the serial number

${registerForm.sn}

${product.name}

No product found.

*Purchase Date

${registerForm.purchase_date} Please select your purchase date

*Purchased From

${channel.name}

No purchase channels

Please select your purchase channel

*Order Number

Please fill in your order number

Phone Number

${registerForm.phone_country_code}

${codeItem.name} ${codeItem.dialing_code}

Please fill in your phone number

Illegal phone number.

SN code on the machine
SN code on theouter packaging box
SN code on theouter packaging box

Product registration failed

Order number is wrong or not found

Device not found

Serial Number has been registered

Product not found

Illegal order number

Illegal serial Number

Order Number has already been used

Illegal phone Number

Illegal users

The product registration is successful and the warranty card of this machine has been activated.

FAQs

How do I complete the registration?

You can complete the product （This does not involve the robot vacuum and refurbished product ）registration by entering through the Dreame Home APP - Store, or by logging directly into the Dreame official website.

How is the warranty period calculated after completing the product registration?

We provide different basic warranty periods of 1 to 5 years for different products（This does not involve the robot vacuum and refurbished product）. After you complete the product registration, we will also extend the warranty period for the product you purchased based on the specific model, with the extension ranging from 0.5 to 1 year. For detailed information, please refer to our official website: https://ca.dreametech.com/pages/after-sales-policy

Can all Dreame products be registered online for the extended warranty?

No, the product registration portal is open for all products except robot vacuums and refurbished products. However, whether you can successfully register the product or obtain extended warranty services depends on whether the product you purchased is still within the basic warranty period we provide. If it is no longer within the basic warranty service period, you will not be able to complete the product registration. Additionally, if the model of the product you wish to register is not included in the list of products eligible for registration, you will also be unable to complete the product registration (the list is as follows).

Product type	Model	Standard warranty Period(years)	Registered Extended Warranty Period (years)
Wet and Dry Vacuum	H14 Pro	2	0.5
Wet and Dry Vacuum	H13 Pro	2	0.5
Wet and Dry Vacuum	H14	2	0.5
Wet and Dry Vacuum	H12 Dual	2	0.5
Wet and Dry Vacuum	H12 Pro FlexReach	2	0.5
Wet and Dry Vacuum	H12 Pro	2	0.5
Wet and Dry Vacuum	H12S	2	0.5
Wet and Dry Vacuum	K10	2	\
Wet and Dry Vacuum	N10	1	\
Wet and Dry Vacuum	FloorX 301	2	0.5
Wet and Dry Vacuum	FloorX 302	2	0.5
Wet and Dry Vacuum	FloorX 302 Combo	2	0.5
Cordless Stick Vacuum	Z20 Station	2	1
Cordless Stick Vacuum	Z30	2	1
Cordless Stick Vacuum	Z20	2	1
Cordless Stick Vacuum	Z10 Station	1	1
Cordless Stick Vacuum	R20	1	1
Cordless Stick Vacuum	R10 Pure	1	1
Cordless Stick Vacuum	R10 Pro	1	1
Cordless Stick Vacuum	R10	1	1
Hair Dryers	Pocket	2	1
Hair Dryers	Gleam	2	1
Robotic Pool Cleaner	Z1 Pro	2	\
Robotic Pool Cleaner	Z1	2	\
Robotic Lawn Mower	A1	1	1

After completing the product （This does not involve the robot vacuum and refurbished product ）registration, where can I check it?

You can view the specific warranty expiration date for all registered products （This does not involve the robot vacuum and refurbished product）after logging into your personal account on the Dreame official website. You can also check all the products you have registered in the Dreame Home APP - Store using the same account.

If there is an exchange or if the machine's serial number (SN) is changed, do I need to register again? How is the warranty period calculated?

You will need to register again. Additionally, whether it is an exchange or a change of the machine's SN, the warranty period will uniformly be calculated based on the original machine's warranty time.

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Unregistered products detected for this account

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