1. How can I obtain and purchase an Early Bird Coupon?
Users can purchase the Early Bird Coupon from January 6 to February 28. Please refer to the pre-sale page on our website for details. After purchasing, users will receive a confirmation email for the Early Bird Coupon. (Note: Only one coupon can be purchased per ID, and it cannot be combined with other offers.)
2. Didn't receive the Early Bird Coupon after payment?
Please confirm that the email address entered is correct, and contact online customer service for assistance.
3. How can Early Bird Coupon be used to purchase pool vacuum products?
After purchasing the Early Bird Coupon, the user will receive the Early Bird Coupon confirmation email. Users can purchase the pool vacuum from March 1 to March 31 and use the Early Bird Coupon.
4. Forgot to select the Early Bird Coupon during payment?
If your order has not yet been delivered, please try to cancel the order and place a new one using the Early Bird Coupon. If you need assistance, feel free to contact our online customer service.
5. How long will it take to receive my order after purchase?
Orders are shipped from local warehouses. Once the order is received, delivery typically takes 3-7 days. Therefore, we recommend that only local users make a purchase.
6. How can I confirm that the extended warranty benefits have been activated?
After receiving your pool vacuum, you can register the serial number (SN) on our official website to check the warranty period and other related information.
7. Can Early Bird Coupon be refunded?
In general, Early Bird Coupons are non-refundable. However, if a user has a strong request for a refund, please contact customer service directly. Our customer service team will assist with the refund according to the user's requirements.
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