Terms and Conditions – Extended Warranty Service
1. Introduction
These Special Terms and Conditions of Sale (hereinafter referred to as the "Terms") apply to the purchase of a One or Two (1 or 2) year manufacturer's warranty extension "Extended Warranty" concomitant with your purchases made for personal use on the https://ca.dreametech.com/pages/after-sales-policy website or the DREAME official online store application (hereinafter the "Website") and to the contract thus concluded between you and DREAME, (hereinafter, "we", "us" or "DREAME"). By subscribing to the "Extended Warranty" manufacturer's warranty, you unreservedly agree to these Terms.
2. Availability
a) The Service is optional, chargeable, and offered by DREAME concerning certain DREAME branded products purchased from the official DREAME online store and other providers. (“Products”).
b) The warranty extension can only be purchased in conjunction with the product and cannot be purchased separately. Only one warranty extension can be purchased for each product.
c) The warranty extension period begins immediately after the expiration of the original warranty under the limited DREAME warranty.
3. Service Description
a) The Service extends the standard DREAME Limited Warranty ordinarily applicable to the Products and is subject to the same warranty notice. However, this warranty does not affect the customer's contractual or statutory rights against the respective seller, which are free of charge and are not restricted by the warranty. For more information about the DREAME Limited Warranty, including applicable terms and conditions, please see the warranty card supplied with your Product or visit: https://ca.dreametech.com/pages/after-sales-policy.
b) Extended warranties may be available from other providers. You may also be covered under your household contents insurance or other policies that you may hold.
c) The Service is not an insurance policy.
d) The Service shall commence upon expiry of the DREAME Limited Warranty period and terminate upon completion of one or two years, subject to the purchased services. (“Service Period”).
e) During the Service Period, the Product will continue to be protected from defects in materials and workmanship under normal use and use in accordance with the respective Product user manual.
f) The warranty only covers material and manufacturing defects that were present at the time of delivery.
g) DREAME or an authorized service center shall not charge the consumer (whether for parts, labor, or otherwise) for repairing or replacing a defective Product during the Service Period.
4. What is not covered by the Service
a) The following is not covered:
i. Use of a DREAME product which is not by the “Usage Restrictions” in the User Manual;
ii. Use of a DREAME product in non-ordinary household scenarios, for example, cleaning construction waste, commercial cleaning, or rental;
iii. Use of a DREAME product in an environment with corrosive objects;
iv. Accessories and other consumable parts, such as filters and brushes, unless the consumable part has been damaged due to a defect in materials or workmanship in a non-consumable part of the Product(s);
v. Normal wear and tear and decorative parts damage;
vi. Damage from pre-existing conditions that occurred before the Coverage Term;
vii. Lost or stolen DREAME Products;
viii. Incidental, consequential, or secondary damages, including loss, damage, or injury to person(s) or property, or delay in rendering service under this Plan, or loss of use during the period you are awaiting a replacement;
ix. Products purchased, used, or operated outside North America.
b) The product you purchased is a prototype; the model or serial number does not follow the serial number coding rule for a brand-new complete machine.
5. Service Procedures
a) To request a repair under this Service, the consumer must contact DREAME in writing or call our service center within the Service Period. DREAME’s authorized service center carries out the repair service. To book your repair, please get in touch with our customer service team through:
For Email:
support.northamerica@dreame.tech
Calling our service center:
+1 (866) 977-5177(Mon. to Sun. 9:00-21:00 UTC)
b) You must provide proof of purchase indicating the date you purchased the Product. In the absence of proof of purchase or if the proof of purchase is incomplete, DREAME may check the serial number of your Product to determine a deemed date of purchase of the Product and assess if the Service covers the Product. In the event of a covered loss, We will repair or, at Our discretion, replace Your Product or damaged part with a new or refurbished unit. We will carry out the supplementary performance within a reasonable period from when we were informed of the defect and without significant inconvenience to You, taking into account the nature of the goods and the purpose for which You need the goods.
c) Depot Repair
We will provide you with a prepaid shipping label so you can ship your failed covered product to our repair facility. At your own expense, your covered product must be properly protected with bubble wrap or other protective materials. We are not responsible for and have no liability for products damaged during shipping. Your repaired Covered Product will be mailed back to you at no charge. The Administrator must authorize all repairs before work performance, or claims may be denied.
d) Replacement
If Your Covered Product cannot be repaired and is eligible for replacement, we will provide you with a prepaid shipping label for you to ship your failed Covered Product to our facility. Your Covered Product must be properly protected with bubble wrap or other protective materials at your own expense. If the claim to Your Covered Product is covered, a replacement unit will be mailed to you at no charge. The benefits you derive are not to be surrendered or replaced by their value.
6. Limitation
a) DREAME will not be liable for any loss or damage caused wholly or mainly by your breach of these Terms and Conditions.
b) To the extent permitted by local laws, DREAME shall not be liable for any loss that is not a reasonably foreseeable consequence of a breach by DREAME of these Terms and Conditions. As a consumer, you shall not use the Product for commercial purposes. DREAME shall, therefore, not be liable to you for any loss of profits, revenue, anticipated savings contracts, or time arising from your use of or inability to use the Product.
c) Nothing in these Terms and Conditions shall exclude or limit DREAME’s liability for death or personal injury caused by its negligence, fraud, fraudulent misrepresentation, or any other liability that cannot be limited or excluded by law.
d) DREAME is not responsible for delays outside its control. If an event outside our control delays our fulfillment of the Service, we will contact you as soon as possible to let you know and take steps to minimize the effect of the delay.
e) In any event, DREAME and its supplier’s liability under this warranty shall be limited to the amount paid by the consumer for the Product or the current replacement value, whichever is greater.
7. Miscellaneous
a) Cancellation
When you purchase an extended warranty service, we (DREAME) also provide a cancellation option. The specific requirements for canceling your purchased extended warranty service are as follows:
(1)You must submit a cancellation request email to us (support.northamerica@dreame.tech) at least one month before the normal warranty period ends. After receiving your cancellation request and confirming that DREAME will fully refund your account within 7 days, according to your provided account information.
(2)If you purchased a 2-year extended warranty service, which means you enjoy 1+2 years of after-sales service protection, but you submit a cancellation request during the 2nd year of the warranty period, we will charge you for 1+1 years of extended warranty fees. We will refund the remaining amount after deducting the 2-year warranty fee.
(3)We (DREAME) want to remind you that all extended warranty services are calculated annually. Therefore, please consider this clause when canceling the extended warranty service you purchased.
b) Territories
The sale of this Plan is limited to persons living in the geographic area of Canada.
c) NO CLASS ACTIONS
You may only resolve disputes with us on an individual basis, and may not bring a claim as a plaintiff or a class member in a class, consolidated, or representative action. Class arbitrations, class actions, private attorney general actions, and consolidation with other arbitrations are not allowed.
d) WAIVER OF JURY TRIAL
THE PARTIES HEREBY WAIVE THEIR CONSTITUTIONAL AND STATUTORY RIGHTS TO GO TO COURT AND HAVE A TRIAL IN FRONT OF A JUDGE OR A JURY, instead electing that all claims and disputes shall be resolved by arbitration. Arbitration procedures are typically more limited, more efficient and less costly than rules applicable in court and are subject to very limited review by a court. In the event any litigation should arise between you and Dreame in any state or federal court in a suit to vacate or enforce an arbitration award or otherwise, YOU AND DREAME WAIVE ALL RIGHTS TO A JURY TRIAL, instead electing that the dispute be resolved by a judge.
e) Jurisdiction
Except where prohibited by law, the laws of Canada excluding its conflict of law rules. You further expressly consent and agree to submit to the exclusive jurisdiction and venue of a state court of competent jurisdiction located in Canada.
f) Entire Agreement
This Plan and Your Purchase Confirmation shall collectively constitute the entire agreement relating to Your extended warranty. These documents will confirm Your eligibility to receive service under this Plan. No verbal or written representations by any Selling Retailer or marketing materials outside this Plan shall be of any legal effect to this Plan.
g) Severability
Suppose any provision of these terms and conditions is held invalid by any government law, rule, order, or regulation or by the final determination of any court of competent jurisdiction. In that case, such invalidity shall not affect the enforceability of any other provisions not held to be invalid.